Privacy policy
RandomRise operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RandomRise is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, shipping address, billing address, and email address.
Financial information including credit card, debit card, payment card details, transaction details, and payment confirmations.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us including the information you include in customer support inquiries.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, such as how and when you navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you when you create an account, visit or use the Services, or communicate with us.
Automatically through the Services from your device using cookies and similar technologies.
From our service providers who process data on our behalf (e.g., payment processing, IT services).
From our business partners or third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services: To process payments, fulfill orders, arrange shipping, handle returns and exchanges, send notifications, and personalize your shopping experience.
Marketing and Advertising: To send promotional communications by email and to show you targeted advertisements for products based on your activity.
Security and Fraud Prevention: To authenticate your account, secure payment processing, detect and prevent fraudulent or illegal activity, and protect our services.
Communicating with You: To provide customer support and maintain our business relationship with you.
Legal Reasons: To comply with applicable laws, legal processes, or enforce our policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:
Shopify and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
Business and marketing partners to provide customized advertising.
With your direction or consent, such as to ship products to you or through social media integrations.
In connection with business transactions (e.g., merger or bankruptcy) or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit will be shared with Shopify and third parties in accordance with Shopify’s Consumer Privacy Policy.
Third-Party Websites and Links
The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites. We recommend reviewing their privacy policies before providing any personal information.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us at support@randomrise.com to request its deletion.
Security and Retention of Your Information
No security measures are 100% impenetrable, and we cannot guarantee absolute security. We retain your personal information based on operational needs, legal obligations, and dispute resolution.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
Right to Access / Know the personal information we hold about you.
Right to Delete personal information we maintain about you.
Right to Correct inaccurate personal information.
Right of Portability to receive a copy of your personal data.
Right to Opt-Out of the sale, sharing, or targeted advertising use of your personal information. You can exercise this right by emailing us at support@randomrise.com.
We support the Global Privacy Control (GPC) signal from your browser. We will not discriminate against you for exercising any of your privacy rights.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Revised policies will be posted on this page with an updated date.
Contact Us
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us via email at:
Customer Support Email: support@randomrise.com