FAQ
1. Orders & Tracking
Q: How do I place an order?
A: Simply browse our store, choose your desired product, click "Add to Cart" or "Buy Now," and follow the easy checkout instructions.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us at support@randomrise.com within 12 hours of placing your order.
2. Shipping & Delivery
Q: How long will delivery take?
A: Standard delivery usually takes 7 to 15 business days, depending on your location and customs processing. Order processing time takes 1 to 3 business days.
Q: Do you offer Free Shipping?
A: Yes! We offer Free Shipping promotions on qualifying orders. Any applicable promotions will automatically apply at checkout.
Q: Will I have to pay customs duties or taxes?
A: All prices on our store exclude international tariffs and customs taxes. Any customs or import fees imposed upon delivery are the responsibility of the customer.
3. Returns & Refunds
Q: What is your return policy?
A: We want you to love your purchase! If you receive a damaged or incorrect item, please contact us within 30 days of delivery at support@randomrise.com with photos of the issue, and we will arrange a replacement or refund.
Q: How long does a refund take?
A: Once approved, refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover) and other secure payment methods available at checkout.
Q: Is my personal and payment information safe?
A: Absolutely. Our store is powered by Shopify and uses SSL encryption to protect your personal details and ensure safe checkout transactions.
Still have questions?
If you couldn't find the answer to your question, feel free to contact us at support@randomrise.com or via our Contact Us page. Our team is always happy to help!