Returns & Refunds Policy
Returns & Refunds Policy
At RandomRise, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you with returns and refunds according to the guidelines below.
Returns
We offer a 10 days return policy, allowing you to return items within this period after receiving your order. To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original condition, and in the original packaging.
- The product must be returned with all accessories, manuals, and any other items included in the package.
To initiate a return, please contact our customer support team at [customer support email] with your order number and details of the item you wish to return. Once we receive your return request, we will guide you through the process.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Processing Time: Refunds typically take [X] business days to process after we receive the returned item.
Non-Returnable Items
For your safety and health, certain items are not eligible for return or refund, including:
- Items marked as non-returnable at the time of purchase
- Personalized or customized products
- Opened or used products that cannot be resold for health or safety reasons